Incidents reported on status page for Profound https://status.tryprofound.com/en https://d1lppblt9t2x15.cloudfront.net/logos/5a3f2b10db166f4a7c12b3f1caae7e01.png https://status.tryprofound.com/en en https://status.tryprofound.com/en/incident/611982 Mon, 30 Jun 2025 21:31:00 -0000 https://status.tryprofound.com/en/incident/611982#a91a0ce40b8c20c7fa1bd5460ed7e676765f69fe9e4b2701ebeed72d57bb759d The issues have been resolved. We are continuing to monitor performance. https://status.tryprofound.com/en/incident/611982 Mon, 30 Jun 2025 21:23:00 -0000 https://status.tryprofound.com/en/incident/611982#c009b8a892449dee26d5a985c8c8839c9f7caceef5aabfa23117291e304b85d0 The dashboard's performance has degraded due to high latency experienced by our authentication provider, Clerk. We are monitoring the situation. https://status.tryprofound.com/en Sat, 28 Jun 2025 01:06:35 +0000 https://status.tryprofound.com/en#fd7bd7ec8a4c55d73cfdc94e17d648b40d7b99859d1dfa072c947cdf8543ee9f Agent Analytics Ingestion API recovered https://status.tryprofound.com/en Sat, 28 Jun 2025 00:58:37 +0000 https://status.tryprofound.com/en#fd7bd7ec8a4c55d73cfdc94e17d648b40d7b99859d1dfa072c947cdf8543ee9f Agent Analytics Ingestion API went down https://status.tryprofound.com/en Sat, 28 Jun 2025 00:45:35 +0000 https://status.tryprofound.com/en#1952ddd5dc8587f79621069bb35a37b25e3e6cecf3a5ed9bda9f2df90739159e Agent Analytics Ingestion API recovered https://status.tryprofound.com/en Sat, 28 Jun 2025 00:43:35 +0000 https://status.tryprofound.com/en#1952ddd5dc8587f79621069bb35a37b25e3e6cecf3a5ed9bda9f2df90739159e Agent Analytics Ingestion API went down https://status.tryprofound.com/en Fri, 27 Jun 2025 22:54:35 +0000 https://status.tryprofound.com/en#e1fbb28200cad10e62f3363aebea3404e27b42c6d70e2fa8b9cc39cc209b513d Agent Analytics Ingestion API recovered https://status.tryprofound.com/en Fri, 27 Jun 2025 22:52:05 +0000 https://status.tryprofound.com/en#e1fbb28200cad10e62f3363aebea3404e27b42c6d70e2fa8b9cc39cc209b513d Agent Analytics Ingestion API went down https://status.tryprofound.com/en Thu, 26 Jun 2025 09:25:13 +0000 https://status.tryprofound.com/en#6156c58b94aef10edc6414d77940328f88c336d0aea06ee04a6e3df05f7442fa Agent Analytics Ingestion API recovered https://status.tryprofound.com/en Thu, 26 Jun 2025 09:23:13 +0000 https://status.tryprofound.com/en#6156c58b94aef10edc6414d77940328f88c336d0aea06ee04a6e3df05f7442fa Agent Analytics Ingestion API went down https://status.tryprofound.com/en Tue, 24 Jun 2025 07:19:38 +0000 https://status.tryprofound.com/en#36a4e2fcc6f8ca2f747ae6aef2f7b21a1a76b69847bf02aad0eeee4afcb4f809 Agent Analytics Ingestion API recovered https://status.tryprofound.com/en Tue, 24 Jun 2025 07:17:42 +0000 https://status.tryprofound.com/en#36a4e2fcc6f8ca2f747ae6aef2f7b21a1a76b69847bf02aad0eeee4afcb4f809 Agent Analytics Ingestion API went down https://status.tryprofound.com/en/incident/601818 Thu, 12 Jun 2025 20:45:00 -0000 https://status.tryprofound.com/en/incident/601818#edb5719bb690f8fb12a1aab13ffa498466c1295bf47f892a012e002f17b43bb0 Services are back to normal. https://status.tryprofound.com/en/incident/601818 Thu, 12 Jun 2025 20:11:00 -0000 https://status.tryprofound.com/en/incident/601818#e31a775fa3c450e90ae2e7d8f3ffd78207dfb5f38e1f1bb09560f67fb297cb0d The upstream provider has recovered, and we are monitoring performance. The dashboard and APIs should be operating normally again. https://status.tryprofound.com/en/incident/601818 Thu, 12 Jun 2025 18:25:00 -0000 https://status.tryprofound.com/en/incident/601818#2ba953676c89d0c06e965c8f5b1c20bb5c4aff0695910e2585311ba4fc6e9dfa Our authentication provider Clerk is currently experiencing an outage, which is causing cascading failures across our system. This has resulted in: Complete dashboard unavailability - users cannot access the dashboard interface Authentication failures - users are unable to log in to the platform Existing sessions may be terminated or experiencing intermittent issues The issue appears to be on Clerk's end as their service is not responding to authentication requests. This is impacting all users attempting to access our platform. https://status.tryprofound.com/en/incident/511171 Tue, 11 Feb 2025 17:54:00 -0000 https://status.tryprofound.com/en/incident/511171#febd8ca5ec0eadf3a0f792b6600d80bd1e59e2d3e289c7e4cbd2ae3001d346d3 The elevated error rates previously reported in the Domain Analytics Log Ingestion API have been resolved. The issue was caused by unexpected traffic pressure on our gateway infrastructure. Our teams have addressed the gateway bottleneck and restored normal service operation. Thank you for your patience during this disruption. https://status.tryprofound.com/en/incident/476305 Thu, 12 Dec 2024 00:58:00 -0000 https://status.tryprofound.com/en/incident/476305#0dd23a922ba0f843d8ccdf034dec676705edc3ee871b4060769e92a0e428f954 OpenAI is experiencing a widespread service disruption affecting multiple services including ChatGPT, API access, and Sora. This outage is directly impacting Profound's daily ChatGPT response collection operations.